Defines the set of capabilities that support the administration and upkeep of an organization's technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.
- Issue Tracking
Receive and track user-reported issues and problems in using IT systems, including help desk calls.
- License Management
Defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications.
- Remote Systems Control
Defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment.
- System Resource Monitoring
Defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications.
- Software Distribution
Defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components.
